J3pm takes the privacy of every user seriously. This document clearly explains how we collect, use, store and protect your personal information throughout your use of our platform.
Six core data protection principles we practise every day to ensure your personal information remains safe with j3pm.
All data transmitted between your device and j3pm servers is protected by 256-bit SSL encryption. Your personal information, financial details and account activity are inaccessible to unauthorised parties.
J3pm will not sell, rent or commercialise your personal data to any third party for marketing purposes. Your data is used solely to improve our services to you.
You have the right to access, correct, and request deletion of your personal data at any time. Contact the j3pm support team and we will process your request within the stipulated timeframe.
Your data is stored in high-grade data centres with multi-layered protection. Server access is strictly restricted and controlled, ensuring only authorised personnel can handle sensitive information.
J3pm operates in accordance with data protection guidelines relevant to the Malaysian market. We ensure our data handling practices are continuously updated in line with current regulatory changes.
In the event of any security incident involving your data, j3pm is committed to notifying you within a reasonable timeframe and taking immediate action to limit any adverse impact.
Welcome to the j3pm Privacy Policy page. This document transparently explains how we collect, use, disclose and protect your personal information when you use the j3pm platform — whether through our website at j3pm.onl or the j3pm mobile app.
This Privacy Policy applies to all users who register an account, visit the website, or interact with any services offered by j3pm. By using our platform, you acknowledge that you have read and agreed to this Privacy Policy.
J3pm is committed to handling your personal information with full responsibility. We believe your trust is the most valuable asset we safeguard, and every data-related decision is made with the interests and safety of our users as the priority.
J3pm collects various types of personal information depending on how you interact with our platform. This information is necessary to ensure we can provide a secure, seamless and personalised service to every user.
The personal information we collect is used for various legitimate and necessary purposes for the operation of the j3pm platform. We do not use your data for any purpose outside the scope stated here without your prior consent.
| Purpose of Use | Data Types | Legal Basis |
|---|---|---|
| Account registration and management | Name, email, phone number | Service contract |
| Deposit and withdrawal processing | Financial details, KYC | Legal compliance |
| Identity verification (KYC) | ID document, facial image | Legal obligation |
| Platform and UX improvements | Usage data, analytics | Legitimate interests |
| Service communications and notifications | Email, phone number | Service contract |
| Fraud prevention and security | IP address, session data | Legitimate interests |
| Promotions and personalised offers (with consent) | Game history, preferences | User Consent |
J3pm does not sell users' personal data to any third party. However, in certain limited situations, we may share some of your information with the following parties for service operation purposes:
J3pm uses cookies and similar tracking technologies to enhance the user experience, understand platform usage patterns, and deliver more relevant content. The following are the types of cookies we use:
These cookies are required for core platform functions such as login authentication, session management, and security. The j3pm platform cannot function properly without these cookies and they cannot be disabled.
We use analytics cookies to understand how users interact with our platform — which pages are visited most, time spent on each section, and common navigation paths. This information helps us make better decisions to improve the platform.
These cookies save your preferences such as preferred language, display theme, and other personal settings so you don't have to reset them every time you log in.
You can manage and delete cookies through your web browser settings at any time. Please note that disabling certain cookies may affect the functionality or user experience of the j3pm platform.
J3pm continuously invests in security infrastructure to protect your personal data. The technical and organisational measures we employ include:
J3pm only retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by law and legitimate business needs. The following are general guidelines for our data retention periods:
When data is no longer needed, it will be securely deleted or anonymised so that it can no longer be linked to any specific individual.
As a j3pm user, you have certain rights regarding your personal data. j3pm respects and facilitates the exercise of these rights. You may submit a request related to your rights by contacting our support team via live chat, available 24/7.
J3pm fully recognises and respects your rights as the owner of your personal data. The following are the rights you may exercise.
You have the right to request a copy of all personal data we hold about you. We will process your request within 14 business days.
If any of your information is inaccurate or outdated, you have the right to request that it be corrected or updated promptly.
You may request deletion of your personal data, subject to any applicable legal retention requirements still in force.
You have the right to object to the processing of your data for direct marketing or profiling purposes at any time, without needing to provide a reason.
You may request your personal data in a machine-readable format for transfer to another platform should you choose to do so.
In certain situations, you may request that the processing of your data be temporarily restricted while we investigate any concerns you have raised.
The j3pm platform is exclusively for users who are of age 18 and above. We do not intentionally collect any personal information from individuals under the age of 18. If you believe that a minor has registered an account or provided us with information without the knowledge of their parent or guardian, please contact our support team immediately and we will take appropriate action, including deletion of the relevant account and data.
J3pm reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements or service improvements. Whenever material changes are made, we will:
Your continued use of the j3pm platform after the effective date of any changes will be deemed as your acceptance of the updated Privacy Policy. If you do not agree with the changes, you have the right to close your account and stop using our services.
If you have any questions, concerns or complaints regarding this Privacy Policy or how j3pm handles your personal data, please do not hesitate to contact us through the following channels:
We are committed to responding to all privacy-related enquiries within 3 business days. For more complex issues or those requiring further investigation, we will inform you of a more accurate timeframe.
Your data is fully protected. Enjoy the best casino and sports gaming experience in Malaysia with the peace of mind that your privacy is always in j3pm's care.